buying a macbook pro i5 but displays a closed padlock on top a space to enter the password and arrow. try pressing alt + option + p + r after increasing ram but not restart only shows me a folder with question mark and if I press alt just to format and is where the padlock appears ... use translator ... thanks for your help from mexico
Comments
Did you watch this video of mine?
It sounds like you have the procedure right, but you must reset the PRAM 4 times in a row (initial chime, plus 3 additional chimes) immediately after changing the amount of RAM. If you power on the computer with the new RAM but do not immediately reset the PRAM, it registers the new amount and then you will have to change the RAM again. The padlock is proof that it still has the PRAM password in place.
Also, I have not verified this procedure on newer MacBooks, and I have heard that it will not work on the newest laptops, so if you are still not able to remove it using this method, that may be the reason. In this case, you should be able to take your laptop to an Apple store, and they should be able to remove the password for you.
Good luck!
John
If there is a chance the keyboard is not working, have you tried connecting an external keyboard?
If you can let me know the last 3 digits of the serial number I can look up the exact model and try to figure out if this method will work with your laptop. From what I have read, many of the newer models cannot be reset this way, and it's necessary to go to Apple for the fix.
Again, if you're dealing with the OS login and password, the RAM procedure is not relevant and you just have to wipe the OS and reinstall the OS if the previous owner did not give you their password. If you don't have the reinstall media, call Apple and give them the serial and for $20 or so they will send you a replacement DVD.
Hope that helps,
John
I assume you've watched my video...it really contains all the advice I have to give -- you need to change the RAM amount, then immediately reset the PRAM 3 times after hearing the first chime. And you have to do it immediately after changing the RAM amount, because if it powers on with the new amount of RAM, it will register that amount, and you will have lost your opportunity to reset it.
I don't really have much additional advice. In theory the procedure should work. I'd take it in to an Apple store and see what they can do.